Last updated: October 18, 2026
This page lists the official contact details of SOFIA ENTERPRISES INC., the business that operates the Chicago Pet Store website at https://chicagopetstore.shop/ and sells and ships the products on it. Chicago Pet Store is the customer-facing name of our pet retail store and online business. The City of Chicago business license identifies the business under the trading name CHICAGO PET STORE & SUPPLIES, license number 2930253. The same details are used in all of our store policies.
At a glance: Phone +1 773-847-5534 · Email support@chicagopetstore.shop · 3938 W 26th St, Chicago, IL 60623, United States · Customer support Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT)
1. Business Details
- Store name: Chicago Pet Store
- Legal business name: SOFIA ENTERPRISES INC.
- Trading name listed on city business license: CHICAGO PET STORE & SUPPLIES
- Business type: Corporation
- City of Chicago business license number: 2930253
- License type: Animal Care License
- Website: https://chicagopetstore.shop/
- What we sell: pet toys and accessories for cats and dogs under our own Chicago Pet Store brand
- Where we sell online: customers with a delivery address in the United States, priced in U.S. dollars (USD)
2. Business Address
SOFIA ENTERPRISES INC. (Chicago Pet Store)
3938 W 26th St
Chicago, IL 60623
United States
All orders are packed and shipped from this address, and returns come back to it. Please contact us for a free prepaid return label before sending a return, as described in our Refund and Returns Policy.
3. Phone
Our phone line is answered Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT). If you call outside these hours, please leave a message or email us and we will reply during our next support hours.
4. Email
Email is the best way to reach us about an order. Please include your order number. We reply during our customer support hours, usually within 1 business day.
5. Contact Form
You can also send us a message with the form on our Contact Us page. Messages from the form go to support@chicagopetstore.shop, and we reply by email.
6. Customer Support Hours
Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT). We are closed on weekends and major U.S. holidays.
7. How We Can Help
- Orders and delivery: order status, USPS tracking, address changes and delivery questions. See our Shipping Policy.
- Returns and refunds: starting a return, prepaid return labels and refund status. See our Refund and Returns Policy.
- Payments and sales tax: questions about a card charge or the tax on your order. See our Payment Policy.
- Products: materials, dimensions and which toy suits your pet.
- Privacy requests: access, correction or deletion of your personal information. See our Privacy Policy.
8. Protect Yourself From Scams
We only contact customers from support@chicagopetstore.shop or +1 773-847-5534. We will never ask for your full card number, security code or password by email, phone or text message. If you receive a message claiming to be from Chicago Pet Store that asks for this information, do not reply, and let us know at support@chicagopetstore.shop.
9. Changes to This Page
If any of our contact details change, we will update this page and all of our policies at the same time. The “Last updated” date at the top shows when this page last changed.