Last updated: October 18, 2026
These Terms and Conditions (“Terms”) govern the use of https://chicagopetstore.shop/ and purchases made through our online store.
The website operates under the customer-facing name Chicago Pet Store and is operated by SOFIA ENTERPRISES INC., a corporation whose City of Chicago business license identifies the trading name CHICAGO PET STORE & SUPPLIES (license number 2930253, Animal Care License). Throughout these Terms, “Chicago Pet Store”, “we”, “us” and “our” refer to SOFIA ENTERPRISES INC., the legal entity responsible for operating the website and selling products through the online store, located at 3938 W 26th St, Chicago, IL 60623, United States. “You” means the person using the website or placing an order.
By using our website or placing an order, you agree to these Terms and to our Shipping Policy, Refund and Returns Policy, Payment Policy and Privacy Policy, which form part of these Terms. If anything in these Terms conflicts with one of those policies on a subject that policy covers, the policy applies.
1. Eligibility
You must be at least 18 years old, or the age of majority in your state, to place an order. By ordering, you confirm that the information you give us is true, accurate and complete, and that you are buying for personal use. We sell online only to customers with a delivery address in the United States.
2. Products and Descriptions
We sell pet toys and accessories for cats and dogs under our own Chicago Pet Store brand. We describe each product as accurately as we can, including its materials, dimensions, weight and what is included. Colors may look slightly different on your screen. Some product photos show the toy with cats or dogs to illustrate how it is used; pets are never included with a purchase. If a product you receive is not as described, you can return it for a full refund, including shipping, under our Refund and Returns Policy.
3. Pet Safety
Our toys are made for supervised play. Always supervise your pet with any toy, choose a toy that suits your pet’s size and play style, and check toys regularly for wear. Remove and replace a toy if it is damaged, and do not let your pet chew off or swallow any part. Plush, fleece and felt toys are made for gentle play. Rubber and wood toys should be large enough that your pet cannot fit the whole toy in its mouth. Our rubber toys are made of natural rubber. Our products are pet toys and are not intended for children.
4. Prices, Taxes and Availability
All prices are in U.S. dollars (USD) and do not include sales tax. The price you pay is the price shown on the product page and in your cart when you place your order, plus the flat shipping rate and any applicable sales tax, all shown before you complete checkout. Sales tax is added only to orders shipped to Illinois addresses, at 10.25%. Orders shipped to other states are not charged sales tax by us. We do not charge any other fees. The prices on our website are the same prices we submit to shopping platforms such as Google.
We may correct pricing errors. If an error affects your order, we will contact you before shipping and let you choose between continuing at the correct price and cancelling for a full refund. Availability is shown on each product page and may change. Price changes do not affect orders already placed.
5. Orders and Order Acceptance
After you place an order, we email you an order confirmation. That email confirms we received your order; we accept your order when we ship it. We may decline or cancel an order, for example if an item is out of stock, there is a pricing error, we cannot deliver to the address given, or we suspect fraud. If we cancel after you have been charged, we refund you in full, including shipping and tax, within 7 days.
6. Payment
We accept Visa, Mastercard, American Express and Discover cards, processed securely by Stripe, as described in our Payment Policy. We do not store your full card details. By paying, you confirm you are authorized to use the card. Your card is charged for the full order total when you place your order.
7. Shipping and Delivery
We ship within the United States from our store at 3938 W 26th St, Chicago, IL 60623, United States. All orders ship by USPS Ground Advantage at a flat rate of $8.99 per order within the contiguous United States ($14.99 per order to Alaska, Hawaii and APO/FPO/DPO addresses). Orders placed before 1:00 PM CT on business days leave our store within 1–2 business days and arrive within 2–5 business days after shipping (4–15 business days to Alaska and Hawaii, 10–30 business days to APO/FPO/DPO addresses). Delivery times are estimates. If we cannot ship within the stated handling time, we will tell you and let you cancel for a full refund. Lost and damaged packages are handled as described in our Shipping Policy. Title and risk of loss pass to you when the package is delivered.
8. Returns, Refunds and Cancellations
You may return any item within 30 days of delivery without giving a reason. Return shipping is free with our prepaid USPS label, and there is no restocking fee. Refunds go to your original payment method within 7 days of our receiving your return. You may cancel an order at no charge before it ships. Full details are in our Refund and Returns Policy.
9. Accounts
You can buy as a guest or with an account. If you create an account, keep your password confidential; you are responsible for activity under your account. Tell us right away about any unauthorized use. You can ask us to close your account at any time.
10. Reviews and Other Content You Submit
Only customers who bought a product can review it. Reviews must be honest, based on your own experience, and free of unlawful, offensive or misleading content. We do not pay for reviews, offer anything in exchange for positive reviews, or remove reviews because they are negative. You give us a non-exclusive, royalty-free license to display your review on our website. We may remove content that is unlawful, offensive, unrelated to the product or in breach of these Terms.
11. Electronic Communications
When you order or contact us, you agree that we may send order, shipping, refund and support messages by email. These messages satisfy any legal requirement that such communications be in writing. We do not currently send marketing emails; if we start, we will send them only with your consent, as described in our Privacy Policy.
12. Intellectual Property
All content on this website, including the Chicago Pet Store name and logo, product photos, text and design, is owned by or licensed to SOFIA ENTERPRISES INC. and is protected by U.S. copyright and trademark laws. You may view and print pages for personal, non-commercial use. You may not copy, reproduce or use our content for commercial purposes without our written permission.
13. Prohibited Uses
You agree not to use the website for any unlawful purpose; interfere with its security or operation; use automated tools to scrape or copy it; submit false orders, payment details or information; or misuse our return process.
14. Warranties
Products come with the warranties provided by law, including the implied warranty of merchantability, and with our limited warranty for damaged, defective or incorrect items described in section 7 of our Refund and Returns Policy. We do not exclude or limit any warranty that the law does not allow us to exclude or limit. The website itself, including its content and features, is provided “as is” and “as available”.
15. Limitation of Liability
To the fullest extent permitted by law, SOFIA ENTERPRISES INC. is not liable for indirect, incidental, special or consequential damages arising from your use of the website or our products, and our total liability for any claim about a product is limited to the amount you paid for that product. Some states do not allow these exclusions or limitations, so they may not apply to you. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
16. Indemnification
You agree to indemnify and hold harmless SOFIA ENTERPRISES INC. from claims arising from your breach of these Terms or your misuse of the website.
17. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, carrier disruptions, power or internet outages, or government action. If such an event delays your order, we will tell you, and you may cancel for a full refund.
18. Resolving Problems
If you have a problem with an order or our website, please contact us first using the details below; most problems can be solved quickly by email or phone. You may also bring a claim in small claims court where you live, if it qualifies. You keep the right to dispute a card charge with your card issuer.
19. Governing Law
These Terms are governed by the laws of the State of Illinois and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute not resolved informally or in small claims court will be handled in the state or federal courts located in Cook County, Illinois, unless the law of your state requires otherwise. Nothing in these Terms takes away consumer protection rights you have under the laws of your state.
20. Severability and Entire Agreement
If any part of these Terms is found unenforceable, the rest stays in effect. These Terms, together with the policies linked above, are the entire agreement between you and us about your use of the website and your purchases. If we do not enforce a part of these Terms, we do not waive our right to enforce it later.
21. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date at the top shows when they last changed. The Terms in effect when you place an order apply to that order.
22. Contact Us
- Legal business name: SOFIA ENTERPRISES INC.
- Store name: Chicago Pet Store
- Trading name on city business license: CHICAGO PET STORE & SUPPLIES (City of Chicago license No. 2930253)
- Address: 3938 W 26th St, Chicago, IL 60623, United States
- Phone: +1 773-847-5534
- Email: support@chicagopetstore.shop
- Customer support hours: Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT)