Customer support: Monday–Friday, 10:00 AM – 5:00 PM CT

3938 W 26th St, Chicago, IL 60623, United States +1 773-847-5534 support@chicagopetstore.shop

About Us

Last updated: October 18, 2026

Who We Are

Chicago Pet Store is a pet retail business located at 3938 W 26th St, Chicago, IL 60623, United States.

Our online store, https://chicagopetstore.shop/, is operated by SOFIA ENTERPRISES INC.. The City of Chicago business license identifies the business under the trading name CHICAGO PET STORE & SUPPLIES, license number 2930253.

Through our website, we offer a selection of pet toys and accessories for cats and dogs. We aim to provide clear product information, transparent pricing, accessible customer support and a straightforward shopping experience.

1. Business Information

Store name Chicago Pet Store
Legal business name SOFIA ENTERPRISES INC.
Trading name listed on city business license CHICAGO PET STORE & SUPPLIES
Business type Corporation
City of Chicago business license number 2930253
License type Animal Care License
Business address 3938 W 26th St, Chicago, IL 60623, United States
Phone +1 773-847-5534
Email support@chicagopetstore.shop
Website https://chicagopetstore.shop/
Customer support hours Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT); closed on weekends and major U.S. holidays
Where we sell online Customers with a delivery address in the United States, including Alaska, Hawaii and APO/FPO/DPO addresses
Currency U.S. dollars (USD)
Payment methods Visa, Mastercard, American Express and Discover credit and debit cards, processed by Stripe

Business operator: Chicago Pet Store is the customer-facing name of our pet retail store and online business, operated by SOFIA ENTERPRISES INC.. The City of Chicago business license identifies the business under the trading name CHICAGO PET STORE & SUPPLIES. Throughout our website and policies, “Chicago Pet Store”, “we”, “us” and “our” refer to SOFIA ENTERPRISES INC..

2. What We Sell

We sell pet toys and accessories for cats and dogs under our own Chicago Pet Store brand. Our range includes:

  • Cat toys: plush and crinkle toys, wool felt balls, natural chew and enrichment toys, and cardboard scratchers.
  • Dog toys: rubber fetch balls, rubber chew toys, fleece tug toys and plush toys.

We add new products to the shop over time. Every product page shows the product photos, a full description with materials, dimensions and weight, and the price in U.S. dollars. Photos that show pets are there to illustrate how the toy is used; pets are never included with a purchase.

3. How Ordering Works

  1. Order online: add products to your cart and check out on our website. Shipping and any sales tax are shown before you pay.
  2. Pay by card: your card is charged in USD when you place your order. Payments are processed by Stripe.
  3. We pack your order: orders placed before 1:00 PM CT on business days are handled within 1–2 business days.
  4. We ship it: your order ships by USPS Ground Advantage from Chicago, IL, and we email you a tracking number.

4. Shipping

  • Ships from: 3938 W 26th St, Chicago, IL 60623, United States.
  • Delivery time: 3–7 business days in total within the contiguous United States (1–2 business days handling + 2–5 business days transit), 5–17 business days to Alaska and Hawaii, and 11–32 business days to APO/FPO/DPO addresses.
  • Carrier: USPS Ground Advantage, with tracking on every order.
  • Shipping cost: flat rate of $8.99 per order ($14.99 per order to Alaska, Hawaii and APO/FPO/DPO), whatever the number of items.
  • Details: see our Shipping Policy.

5. Prices and Sales Tax

All prices are in U.S. dollars. Sales tax is added only to orders shipped to Illinois addresses, at 10.25%. Orders shipped to other states are not charged sales tax by us. The tax amount, if any, is shown at checkout before you pay. See our Payment Policy for details.

6. Returns and Refunds

  • Return window: 30 days from the date you receive your order.
  • Return shipping: free, with a prepaid return label from us. No restocking fee.
  • Refunds: back to your original payment method within 7 days of receiving your return.
  • Details: see our Refund and Returns Policy.

7. Our Policies

8. Contact Us

For questions about a product, an order or a return, contact us by phone at +1 773-847-5534, by email at support@chicagopetstore.shop, or through our Contact Us page. We reply Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT).

Operated by SOFIA ENTERPRISES INC., trading as CHICAGO PET STORE & SUPPLIES.