Shipping Policy

Last updated: October 18, 2026

This Shipping Policy applies to purchases made through https://chicagopetstore.shop/, the online store operated by SOFIA ENTERPRISES INC. under the customer-facing name Chicago Pet Store. The City of Chicago business license identifies the business under the trading name CHICAGO PET STORE & SUPPLIES, license number 2930253. In this policy, “we”, “us” and “our” mean SOFIA ENTERPRISES INC..

• Business address and ship-from location: 3938 W 26th St, Chicago, IL 60623, United States
• Shipping questions: support@chicagopetstore.shop or +1 773-847-5534, Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT)

1. Where We Ship

We ship only to addresses in the United States:

• the 48 contiguous states and Washington, D.C.;
• Alaska and Hawaii;
• military and diplomatic APO, FPO and DPO addresses;
• P.O. boxes, because we ship by USPS.

We do not ship to other countries or to U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands). Checkout only accepts delivery addresses we can serve, so you cannot be charged for an order we are unable to deliver.

2. Where Orders Ship From

Every order is packed and shipped from our store at 3938 W 26th St, Chicago, IL 60623, United States. We keep our products in stock at this address. We do not use overseas warehouses, dropshipping suppliers or third-party fulfillment centers, and no order ships from outside the United States. Because orders ship within the United States, there are no customs duties or import fees.

3. Carrier and Tracking

All orders ship by USPS Ground Advantage, the U.S. Postal Service’s tracked ground service. Every package has a USPS tracking number. When your order leaves our store, we email you the tracking number and a link to follow your package. You can also check your order on our Track Your Order page using your order number and billing email, or in your account if you have one. Tracking can take up to 24 hours to show on the USPS website after you receive the email.

4. Shipping Rates

Shipping is a flat rate per order. The rate depends only on the delivery address, not on how many items you buy or what they weigh.

Example: an order of 1 item or 5 items shipped to Illinois costs $8.99 in shipping. The same order shipped to Hawaii costs $14.99.

The shipping charge is calculated automatically and shown in your cart and at checkout before you pay. We do not offer free shipping, and we do not add handling, packaging, fuel, insurance or any other shipping fees.

Sales tax on shipping: for orders delivered to an Illinois address, Illinois sales tax of 10.25% applies to the shipping charge as well as to the products. We do not charge sales tax on orders delivered to other states. See our Payment Policy.

5. Order Processing and Cut-Off Time

• Order cut-off time: 1:00 PM Central Time (CT), Monday to Friday
• Handling time: 1–2 business days
• Business days: Monday to Friday, excluding U.S. federal holidays

Orders placed before 1:00 PM CT on a business day start processing the same day and leave our store within 1–2 business days. Orders placed after the cut-off, or on a Saturday, Sunday or federal holiday, start processing on the next business day. Handling time covers confirming your payment, checking your address, and picking, packing and handing your order to USPS.

Example: an order placed on Tuesday at 11:00 AM CT ships by Thursday. An order placed on Friday at 3:00 PM CT starts processing on Monday and ships by Tuesday.

You receive an order confirmation email as soon as you order, and a shipping confirmation email with your tracking number when your package ships.

6. Estimated Delivery Time

Estimated delivery time is the handling time plus the USPS transit time, counted in business days from the day your order starts processing:

• Contiguous United States: 1–2 + 2–5 = 3–7 business days.
• Alaska and Hawaii: 1–2 + 4–15 = 5–17 business days.
• APO/FPO/DPO addresses: 1–2 + 10–30 = 11–32 business days, because military mail is routed through military post offices.

These are estimates, not guarantees. Severe weather, natural disasters, peak holiday volumes and other events outside our control can delay USPS deliveries. If we learn that your package is delayed, we will email you.

If we cannot ship on time: if we cannot ship your order within the handling time above, we will email you before that time ends with a new expected ship date and the option to cancel. If you cancel, we refund the full amount, including shipping and any tax, to your original payment method within 7 days.

7. Weekends and Holidays

We do not process or ship orders on Saturdays, Sundays or U.S. federal holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. When a holiday falls on a weekend, we close on the day it is observed. USPS may deliver on Saturdays but does not deliver on federal holidays.

8. Orders With More Than One Item

We usually ship all items in an order together in one package. If we need to send more than one package, we email you a tracking number for each package. You never pay more than the single flat rate shown at checkout.

9. Shipping Address

Please check that your shipping address is complete and correct before you place your order, including any apartment, suite or unit number. If you notice a mistake, contact us as soon as possible. We can change the address at no charge until the order ships. Once a package is with USPS we cannot change the address, but we will help where we can, for example by requesting a USPS package intercept.

Returned to sender: if a package comes back to us because the address was incomplete or incorrect, or because it was not collected from the post office, we will contact you and, at your choice, ship it again at no additional shipping charge or refund the full amount of your order to your original payment method within 7 days of the package arriving back at our store.

10. Lost, Late, Stolen or Damaged Packages

• Late: if your tracking has not updated for 5 business days, or your package has not arrived 5 business days after the end of its estimated delivery window, contact us and we will open a case with USPS.
• Marked delivered but not received: please check with neighbors, your mailbox and your building’s mail room, then contact us. If USPS confirms the package is lost, or it has not turned up within 10 business days of our case, we will send a replacement or a full refund, at your choice.
• Damaged in transit: contact us with your order number and, if possible, a photo of the package and item. We will send a replacement or a full refund, at your choice, and you will not pay for any return shipping.

Please contact us within 30 days of the estimated delivery date for a lost or late package, and within 30 days of delivery for a damaged item. Replacements ship at no cost to you, and refunds for lost or damaged packages include the shipping and any tax you paid.

11. Changes to This Policy

We may update this Shipping Policy from time to time. The “Last updated” date at the top shows when it last changed. The version shown on our website when you place your order applies to that order.

12. Contact Us

• Legal business name: SOFIA ENTERPRISES INC.
• Store name: Chicago Pet Store
• Trading name on city business license: CHICAGO PET STORE & SUPPLIES (City of Chicago license No. 2930253)
• Address: 3938 W 26th St, Chicago, IL 60623, United States
• Phone: +1 773-847-5534
• Email: support@chicagopetstore.shop
• Customer support hours: Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT)