Last updated: October 18, 2026
1. Contact & Business Information
| Store name | Chicago Pet Store |
|---|---|
| Legal business name | SOFIA ENTERPRISES INC. |
| Trading name listed on city business license | CHICAGO PET STORE & SUPPLIES |
| Business type | Corporation |
| City of Chicago business license number | 2930253 |
| License type | Animal Care License |
| Business address | 3938 W 26th St Chicago, IL 60623 United States |
| Phone | +1 773-847-5534 |
| support@chicagopetstore.shop | |
| Website | https://chicagopetstore.shop/ |
Business operator: Chicago Pet Store is the customer-facing name of our pet retail store and online business, operated by SOFIA ENTERPRISES INC.. The City of Chicago business license identifies the business under the trading name CHICAGO PET STORE & SUPPLIES.
2. Customer Support Hours
| Monday–Friday | 10:00 AM – 5:00 PM Central Time (CT) |
|---|---|
| Saturday, Sunday and major U.S. holidays | Closed |
| Order cut-off | 1:00 PM Central Time (CT), Monday–Friday |
If you call or write outside these hours, please leave a message or send an email and we will reply during our next support hours.
3. How to Reach Us
| Contact method | Details | Best for |
|---|---|---|
| Phone | +1 773-847-5534 | Quick questions about products and orders |
| support@chicagopetstore.shop | Orders, returns, refunds and anything that needs your order number | |
| Contact form | The form at the bottom of this page | Any question; we reply by email |
| SOFIA ENTERPRISES INC., 3938 W 26th St, Chicago, IL 60623, United States | Written correspondence (for returns, ask us for a prepaid label first) |
4. What We Can Help With
- Orders and delivery: order status, tracking, address changes and delivery questions. See our Shipping Policy.
- Returns and refunds: starting a return within 30 days, prepaid return labels and refund status. See our Refund and Returns Policy.
- Payments and sales tax: questions about a charge on your card or the tax on your order. See our Payment Policy.
- Products: materials, dimensions and which toy suits your pet.
- Privacy requests: access, correction or deletion of your personal information. See our Privacy Policy.
5. Before You Contact Us
- Include your order number so we can find your order quickly.
- For a damaged or wrong item, include a photo of the item and its packaging if possible.
- Do not send returns to our address without first contacting us for a prepaid return label.
- We only contact customers from support@chicagopetstore.shop or +1 773-847-5534, and we never ask for your full card number, security code or password.
Our full business details are also listed on our Contact Information and Legal Notice pages.