Customer support: Monday–Friday, 10:00 AM – 5:00 PM CT

3938 W 26th St, Chicago, IL 60623, United States +1 773-847-5534 support@chicagopetstore.shop

Legal Notice

Last updated: October 18, 2026

This Legal Notice identifies the business responsible for the Chicago Pet Store website and sets out the legal information that applies to its use. Please read it together with our Terms of Service and the other policies listed below.

1. Website Operator

The website https://chicagopetstore.shop/ is owned and operated by:

  • Legal business name: SOFIA ENTERPRISES INC.
  • Business type: Corporation
  • Customer-facing store name: Chicago Pet Store
  • Trading name listed on city business license: CHICAGO PET STORE & SUPPLIES
  • City of Chicago business license: No. 2930253 (Animal Care License)
  • Business address: 3938 W 26th St, Chicago, IL 60623, United States
  • Phone: +1 773-847-5534
  • Email: support@chicagopetstore.shop
  • Customer support hours: Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT)

Chicago Pet Store is the customer-facing name of our pet retail store and online business, operated by SOFIA ENTERPRISES INC.. SOFIA ENTERPRISES INC. is the seller of every product offered on this website and the party you contract with when you place an order. Orders are packed and shipped from the address above.

2. Products and Market

We sell pet toys and accessories for cats and dogs under our own Chicago Pet Store brand. Online, we sell only to customers with a delivery address in the United States. All prices are shown and charged in U.S. dollars (USD) and do not include sales tax. You pay the item price, the flat shipping rate ($8.99 per order within the contiguous United States, $14.99 to Alaska, Hawaii and APO/FPO/DPO addresses) and, only for orders delivered to Illinois, Illinois sales tax of 10.25%. All amounts are shown before you place your order. We do not add any other fees.

Our toys are designed for supervised play with pets and are not intended for children.

3. Store Policies

Your purchases are governed by the following policies, available on this website at all times:

4. Accuracy of Information

We work to keep the information on this website accurate, complete and up to date, including product descriptions, photos, prices, availability, shipping times and policies. Colors may look slightly different on your screen. Product photos may show pets for illustration only; pets are never included with a purchase. If we find an error that affects your order, we will contact you before shipping, as described in our Terms of Service.

5. Intellectual Property

The Chicago Pet Store name and logo and all content on this website, including text, product photos, graphics and page design, are owned by or licensed to SOFIA ENTERPRISES INC. and are protected by U.S. copyright and trademark laws. You may view and print pages for your personal, non-commercial use. You may not copy, reproduce, republish or use any content for commercial purposes without our prior written permission.

6. Copyright Complaints

We respect the intellectual property of others. If you believe content on this website infringes your copyright, email support@chicagopetstore.shop with the subject line “Copyright notice” and include:

  • a description of the copyrighted work you believe has been infringed;
  • the web address (URL) of the page where the material appears;
  • your name, address, phone number and email address;
  • a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law; and
  • a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act for the owner, with your physical or electronic signature.

We review every notice and remove material that infringes copyright.

7. Customer Reviews

Only customers who bought a product can review it. We do not pay for reviews, offer anything in exchange for positive reviews, or remove reviews because they are negative. Reviews reflect the opinions of the customers who wrote them.

8. Links to Other Websites

This website links to some websites run by other companies, such as our payment processor Stripe and USPS package tracking. We do not control those websites and are not responsible for their content or privacy practices.

9. Limitation of Liability

The website is provided “as is” and “as available”. To the fullest extent permitted by law, SOFIA ENTERPRISES INC. is not liable for indirect, incidental or consequential damages arising from the use of this website. Nothing in this Legal Notice limits your rights as a consumer, the warranties that apply to products you buy from us, or any liability that cannot be limited by law. Our full terms are in our Terms of Service.

10. Governing Law

This website and this Legal Notice are governed by the laws of the State of Illinois and applicable U.S. federal law, without regard to conflict-of-law rules. Nothing in this Legal Notice takes away consumer protection rights you have under the laws of your state.

11. Questions and Complaints

If you have a question or complaint about our website, a product or an order, please contact us first. Most problems can be solved quickly by email or phone.

  • Legal business name: SOFIA ENTERPRISES INC.
  • Store name: Chicago Pet Store
  • Address: 3938 W 26th St, Chicago, IL 60623, United States
  • Phone: +1 773-847-5534
  • Email: support@chicagopetstore.shop
  • Customer support hours: Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT)

12. Changes to This Legal Notice

We may update this Legal Notice from time to time. The “Last updated” date at the top shows when it last changed.