Customer support: Monday–Friday, 10:00 AM – 5:00 PM CT

3938 W 26th St, Chicago, IL 60623, United States +1 773-847-5534 support@chicagopetstore.shop

Payment Policy

Last updated: October 18, 2026

This Payment Policy applies to purchases made through https://chicagopetstore.shop/, the online store operated by SOFIA ENTERPRISES INC. under the customer-facing name Chicago Pet Store. The City of Chicago business license identifies the business under the trading name CHICAGO PET STORE & SUPPLIES, license number 2930253. In this policy, “we”, “us” and “our” mean SOFIA ENTERPRISES INC..

At a glance: Visa, Mastercard, American Express and Discover credit and debit cards, processed by Stripe · Prices and charges in U.S. dollars (USD) · Product prices do not include sales tax · You pay the item prices, the flat shipping rate and, only for orders delivered to Illinois, Illinois sales tax of 10.25% · Every amount is shown before you place your order · No handling, service or card fees · Your card is charged when you place your order · Refunds go back to the same card.

1. Accepted Payment Methods

At checkout, choose Credit/Debit Cards and enter your card in the secure payment form. We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover

Card payments are processed by Stripe, Inc., our payment processor.

  • Stripe Link: if you have a Link account with Stripe, the payment form can fill in a card you saved with Link. Link is optional and is provided by Stripe.
  • Saved cards: if you have an account on our website, you can choose to save your card for future orders. Stripe stores the card; we keep only the card brand, the last four digits and the expiry date so you can recognize it. You can remove a saved card at any time in your account under Payment methods.

We do not currently accept Apple Pay, Google Pay, PayPal, buy-now-pay-later services, cash on delivery, checks, money orders, bank transfers, cryptocurrency or gift cards. We never ask for payment by email, phone or text message.

2. Currency

All prices on our website and all charges at checkout are in U.S. dollars (USD). If your card was issued outside the United States, your bank may convert the charge into another currency and may add its own foreign transaction fee. That fee comes from your bank, not from us.

3. What You Pay

Your order total is:

  • the price of each item, as shown on the product page and in your cart; plus
  • shipping: a flat rate of $8.99 per order within the contiguous United States, or $14.99 per order to Alaska, Hawaii and APO/FPO/DPO addresses, shipped by USPS Ground Advantage (see our Shipping Policy); plus
  • sales tax, only if your order is delivered to an Illinois address (see section 4).

We do not charge handling, service, processing, card or any other fees. The total shown at checkout before you place your order is the exact amount charged to your card.

4. Sales Tax

Product prices on our website do not include sales tax. Because our business is located in Chicago, Illinois, we collect Illinois sales tax on orders delivered to an Illinois address:

  • Orders delivered to Illinois: 10.25% sales tax (the combined state, county, city and regional rate for our Chicago location) is added to the products and to the shipping charge.
  • Orders delivered to any other state, including Alaska, Hawaii and APO/FPO/DPO addresses: we do not charge sales tax. Depending on your state’s law, you may owe use tax on your purchase directly to your state.

Tax is calculated automatically from your shipping address and shown as a separate line in your cart, at checkout and in your order confirmation email, before you pay. When you return an item, we refund the sales tax you paid on it together with the item price. If tax rules or our tax obligations change, we will update this policy and our checkout at the same time.

5. When You Are Charged

Your card is charged for the full order total when you place your order. We do not take deposits, split payments or charge you again later for the same order.

6. Order Confirmation and Receipts

After you place your order, we email an order confirmation to the address you entered at checkout. It lists the items, the price of each item, the shipping charge, any sales tax, the total charged to your card and your shipping address. If you created an account, you can also see your orders there. Please keep the confirmation email as your receipt.

7. Billing Information

  • Billing address: enter the billing address held by your card issuer. If it does not match, your bank may decline the payment.
  • Shipping address: your shipping address can differ from your billing address, as long as it is in the United States.
  • Name and email: we use the name and email address you enter at checkout for your receipt and for any questions about your payment.

8. Pricing Errors

If an item was listed at an incorrect price, we will contact you before shipping and let you choose between continuing at the correct price and cancelling for a full refund. We will never charge you more than the total you agreed to at checkout without your permission.

9. Refunds to Your Card

Refunds always go back to the card used for the order:

  • Cancellations: if you cancel before your order ships, or we cancel it, we refund the full amount, including shipping and tax, within 7 days.
  • Returns: we refund returned items within 7 days of receiving them, as described in our Refund and Returns Policy.

After we issue a refund, your card issuer may take a few more business days to show it on your statement.

10. Payment Security

Our website uses HTTPS (TLS) encryption on every page. Card details are entered in Stripe’s secure payment form and processed by Stripe, which is certified to the PCI DSS Level 1 security standard. We never see or store your full card number or security code. Your bank may ask you to confirm a payment, for example with a code or in your banking app, to protect you from fraud.

11. Declined Payments

If your payment is declined, no order is placed and you are not charged. Check that your card number, expiry date, security code and billing ZIP code match your card issuer’s records, or try another card. After a declined attempt, some banks briefly show a pending authorization. It is not a charge and your bank releases it automatically, usually within a few business days.

12. Fraud Prevention

To protect our customers, we and Stripe may review orders for signs of fraud. If we cannot verify an order, we may contact you or cancel it. If we cancel an order after you have been charged, we refund the full amount to your card.

13. Questions About a Charge and Disputes

If you see a charge you do not recognize or think you were charged incorrectly, please contact us first with your order number, or the date and amount of the charge. If we find you were charged incorrectly, we refund the difference within 7 days. You always keep the right to dispute a charge with your card issuer. If you do, we will share the order, payment and delivery tracking details with your card issuer and Stripe so the dispute can be resolved.

14. Changes to This Policy

We may update this Payment Policy from time to time. The “Last updated” date at the top shows when it last changed. The version shown on our website when you place your order applies to that order.

15. Contact Us

  • Legal business name: SOFIA ENTERPRISES INC.
  • Store name: Chicago Pet Store
  • Trading name on city business license: CHICAGO PET STORE & SUPPLIES (City of Chicago license No. 2930253)
  • Address: 3938 W 26th St, Chicago, IL 60623, United States
  • Phone: +1 773-847-5534
  • Email: support@chicagopetstore.shop
  • Customer support hours: Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT)