Last updated: October 18, 2026
This Privacy Policy explains how SOFIA ENTERPRISES INC., operating the Chicago Pet Store online store at https://chicagopetstore.shop/, collects, uses, stores and shares personal information in connection with our website, products and services. It also explains your choices and the rights you may have. In this policy, “Chicago Pet Store”, “we”, “us” and “our” mean SOFIA ENTERPRISES INC., which is responsible for your personal information.
- Legal business name: SOFIA ENTERPRISES INC.
- Trading name on city license: CHICAGO PET STORE & SUPPLIES
- Business address: 3938 W 26th St, Chicago, IL 60623, United States
- Privacy contact: support@chicagopetstore.shop
- Phone: +1 773-847-5534
At a glance: We collect only what we need to sell and deliver your order and answer your questions · We do not sell your personal information or share it for cross-context behavioral advertising · We never see or store your full card number · Our website uses essential cookies only and no analytics or advertising tags · We do not send marketing emails · You can ask to access, correct or delete your information at support@chicagopetstore.shop.
1. Information We Collect
Information you give us
- Order information: your name, billing and shipping address, email address, phone number (optional), any order notes and the items you buy.
- Account information: if you create an account, your email address and password. Passwords are stored only in encrypted (hashed) form.
- Customer support: what you tell us when you email, call or use our contact form, such as your name, email address, order number and message.
- Reviews: if you review a product you bought, your name, rating and review text.
Payment information
Payments are processed by Stripe, Inc. You enter your card details directly in Stripe’s secure payment form, and Stripe handles them under the PCI DSS security standard. We do not receive or store your full card number or security code. We receive only limited details from Stripe, such as the card brand, the last four digits, the expiry date and whether the payment succeeded.
Saved cards and Stripe Link: if you choose to save a card to your account, Stripe stores the card and gives us a reference to it so you can use it on a later order. You can remove it at any time in your account. If you use Stripe Link, your Link details are handled by Stripe under Stripe’s Privacy Policy.
Information collected automatically
When you visit our website, our hosting provider and store software automatically record technical information such as your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit. We use it to run the website, keep it secure and prevent fraud.
Information we do not collect
We do not knowingly collect sensitive personal information such as Social Security numbers, government ID numbers, precise geolocation, biometric data, health information or financial account numbers (other than the limited card details described above).
2. Categories of Personal Information (Notice at Collection)
| Category | Examples | Why we use it | Shared with |
|---|---|---|---|
| Identifiers and contact details | Name, postal address, email address, phone number, IP address | Process and deliver orders, customer support, security | Stripe, USPS, our hosting and email provider |
| Commercial information | Items bought, order history, returns | Fulfill orders, returns, refunds, tax and accounting | Stripe, our hosting provider, our accountant |
| Limited payment details | Card brand, last four digits, expiry date, payment status | Take payment, issue refunds, prevent fraud | Stripe |
| Internet activity | Pages viewed, browser and device type | Operate and secure the website | Our hosting provider |
| Account login | Email address and hashed password | Let you sign in and see your orders | Our hosting provider |
We collect this information from you, from your browser or device, from Stripe about your payment, and from USPS about your delivery.
3. How We Use Your Information
- To process, pack, ship and deliver your orders, and to send order, shipping and tracking emails.
- To calculate and collect sales tax where it applies, using your shipping address.
- To handle returns, refunds, cancellations and warranty claims.
- To answer your questions and provide customer support.
- To run, maintain, secure and improve our website, and to detect and prevent fraud.
- To meet legal obligations, such as tax and accounting record keeping, and to enforce our Terms of Service.
We do not use your personal information for automated decisions that have legal or similarly significant effects on you.
4. How We Share Your Information
We share personal information only as needed to run our store:
- Stripe, Inc., our payment processor, to process payments and refunds and to prevent fraud.
- The U.S. Postal Service, to deliver your order and provide tracking. USPS receives your name, shipping address and, where needed, your phone number.
- Our hosting and email provider (Hostinger), which hosts our website and email on our behalf and may use your information only to provide that service.
- Professional advisers, such as our accountant, where needed for tax and accounting.
- Legal and safety reasons, when required by law, subpoena or court order, or to protect our rights, our customers or others.
- Business transfers, in connection with a merger, acquisition or sale of assets, in which case your information remains subject to this policy.
We send product information (such as product names, prices and photos) to Google Merchant Center so our products can appear on Google. No customer personal information is included.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months.
5. Cookies
Cookies are small files stored on your device. Our website uses essential cookies only:
- Cart and checkout: remember the items in your cart and keep your checkout session working.
- Account login: keep you signed in if you have an account.
- Payment security: on the checkout page, Stripe sets cookies to process your payment and prevent fraud.
Our website does not currently use analytics, advertising or social media tracking tags. If we add any, we will update this policy first. You can block or delete cookies in your browser settings, but the cart and checkout will not work without essential cookies.
Opt-out signals: where the law requires it, we treat a Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of your personal information. Because we do not track you across other websites, our website does not respond differently to “Do Not Track” signals.
6. Emails
We send transactional emails about your orders, such as order confirmations, shipping and tracking updates, and refund notices. We do not currently send marketing emails or text messages. If we start, we will send them only to people who opt in, and every marketing email will include an unsubscribe link.
7. Data Security
Our website uses TLS encryption (HTTPS) on every page. We limit access to personal information to the people who need it to run our store, and we keep our website software up to date. No method of transmission or storage is completely secure, but we work to protect your information. If a security breach affects your personal information, we will notify you as required by law, including the Illinois Personal Information Protection Act.
8. Data Retention
- Order records (name, addresses, items bought, amounts): kept for up to 7 years to meet tax and accounting requirements.
- Customer support messages: kept for up to 2 years after the last message, then deleted.
- Accounts: kept until you ask us to close your account.
- Technical logs: kept for a short time, usually no more than 90 days, for security.
When we no longer need information, we delete it or make it anonymous.
9. Your Choices and Rights
- Access and correction: you can view and update your account details by signing in, or ask us to do it for you.
- Deletion: you can ask us to delete your personal information, except records we must keep by law.
- Saved cards: you can remove a saved card at any time in your account.
U.S. state privacy rights
Depending on where you live (for example California, Colorado, Connecticut, Virginia, Texas, Oregon and other states with consumer privacy laws), you may have the right to:
- know what personal information we collect and how we use and share it;
- get a copy of your personal information in a portable format;
- correct inaccurate information;
- delete your personal information;
- opt out of the sale of personal information, sharing for cross-context behavioral advertising, targeted advertising and profiling.
We do not sell or share personal information for these purposes. We will not discriminate against you for using any of these rights, for example by charging you a different price.
How to make a request: email support@chicagopetstore.shop or call +1 773-847-5534. To protect your information, we verify your identity by matching details such as your email address and an order number with our records. You may use an authorized agent; we may ask for proof of the agent’s authority. We respond within 45 days and tell you if we need more time. If we deny your request, you can appeal by replying to our decision email, and we will answer your appeal within 60 days. If you are not satisfied, you may contact your state attorney general.
10. Children’s Privacy
Our website is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
11. Where Your Information Is Stored
Our store serves customers in the United States. Our service providers may store and process information on servers in the United States or other countries. Wherever it is stored, we protect your information as described in this policy.
12. Links to Other Websites
Our website links to some other websites, such as Stripe and USPS tracking. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it last changed. If we make significant changes, we will point them out on our website.
14. Contact Us
- Legal business name: SOFIA ENTERPRISES INC.
- Store name: Chicago Pet Store
- Trading name on city business license: CHICAGO PET STORE & SUPPLIES (City of Chicago license No. 2930253)
- Address: 3938 W 26th St, Chicago, IL 60623, United States
- Phone: +1 773-847-5534
- Email: support@chicagopetstore.shop
- Customer support hours: Monday–Friday, 10:00 AM – 5:00 PM Central Time (CT)