Track Your Order
Enter your order number and billing email to see your order status and USPS tracking.
Find your order
Use the order number from your confirmation email and the email address you used at checkout.
Have an account? Sign in to see all your orders and tracking numbers.
Where is my order number?
It appears in your order confirmation email from support@chicagopetstore.shop, for example "[Order #1234]". Enter the digits only.
No tracking number yet?
Your order is still being packed. Tracking appears once it ships, within 1–2 business days, and can take up to 24 hours to show on the USPS website.
Package late or marked delivered?
Contact us and we will open a case with USPS. Lost and damaged packages are replaced or refunded, as described in our Shipping Policy.